Refund policy
At Cuspido we want you to love your purchase. If something isn't right, here are your options.
Damaged or faulty item
If your order arrives damaged, defective or doesn't work properly, you have 30 days from delivery to request a free replacement or a full refund. We cover all costs.
Changed your mind?
You can return your item within 30 days of delivery for a refund. Because this is a personal care product, for hygiene reasons we can only accept it unused, in its original packaging and with all its accessories. Return shipping is paid by the customer.
What isn't covered
- Used items, unless they have a manufacturing defect.
- Damage caused by misuse, drops or not following the instructions.
- Requests made after the 30-day window.
How to request a return
Email us at karim.rmzu@gmail.com with your order number and the reason. If the item is damaged or faulty, please attach photos or a short video. We'll reply with the next steps and, if needed, the return address. Please don't send anything back before contacting us.
Refunds
Once your return is received and inspected (or your damage claim is approved), we'll refund you to your original payment method within 10 business days. How long it takes to show in your account depends on your bank.
Contact
Questions? Email us at karim.rmzu@gmail.com.